Why do shoppers abandon carts due to unanswered questions?

Why do shoppers abandon carts due to unanswered questions?

Shoppers often abandon carts because of hesitation caused by missing details, such as compatibility concerns or technical specifications. If they cannot find an immediate answer, they typically leave the site to search elsewhere and may never return. Providing instant, AI-generated answers at the point of purchase removes these information gaps and increases checkout confidence.