Refund Policy

KOLCO COMMERCE PRIVATE LIMITED

Last updated: September 7, 2025

At KOLCO COMMERCE PRIVATE LIMITED (doing business as Uttik), we are committed to providing reliable Answers Engine Optimisation tools through our platform. Our refund policy is designed to ensure fairness and transparency for our users. Please review the details below to understand the conditions for refunds, cancellations, and related processes.

1 Eligibility for Refunds

Refunds may be available under the following circumstances:

  • Service Issues: If there is a technical issue preventing you from accessing or using our AI-powered tools (e.g., FAQ generation, chat widgets, or analytics) as described, and we are unable to resolve it within a reasonable timeframe.
  • Dissatisfaction During Trial Period: If you are not satisfied with the service during any applicable trial period, you may request a full refund.
  • Billing Errors: In cases of overbilling or duplicate charges due to errors on our end.

Note: Due to the digital nature of our services, refunds are not typically available for subscriptions once the service has been accessed or used beyond the trial period, unless required by law.

2 Refund Timeframe

  • Trial Period Refunds: Requests must be made within the duration of the trial period (if offered, typically 14-30 days; check your subscription details).
  • General Refunds: For other eligible cases, requests must be submitted within 30 days of the charge date or issue occurrence.
  • Subscription Services: Refunds for ongoing subscriptions are not pro-rated unless specified in your plan terms.

3 Cancellation Policy

  • You may cancel your subscription at any time through your account dashboard or by contacting support.
  • Cancellations take effect at the end of the current billing cycle, and you will retain access until then.
  • No refunds will be issued for partial months or unused portions of the subscription period, except during trial periods or in cases of service issues.

4 Refund Process

  1. Contact Support: Email us at support@uttik.com with your account details, order/subscription ID, and a detailed explanation of the reason for your request.
  2. Review: Our team will review your request and respond within 3-5 business days.
  3. Approval and Processing: If approved, refunds will be issued to the original payment method within 7-10 business days. The time for the refund to appear in your account depends on your payment provider.

5 Refund Options

  • Monetary Refunds: Issued to the original payment method (e.g., credit card, PayPal).
  • Account Credit: Alternatively, we may offer credit toward future services at your discretion.

6 Non-Refundable Items

  • Subscriptions after the trial period or once services have been substantially used.
  • Custom configurations or one-time setup fees.
  • Any third-party fees or integrations not directly managed by Uttik.

7 Warranties and Limitations

We provide our services "as is" without warranties of any kind, except as outlined in our Terms of Service. For full details on warranties, limitations of liability, and user obligations, please refer to our Terms of Service.

8 Contact Us

If you have questions about this refund policy or need assistance: Email support@uttik.com or hello@fastpr.co. Website: Submit a ticket through your account dashboard.

This site is operated by KOLCO COMMERCE PRIVATE LIMITED.

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