Why do companies use the Tylenol case study for ethics?

Why do companies use the Tylenol case study for ethics?

Companies use the 1982 Tylenol case study because it is the gold standard for prioritizing customer safety over corporate profits. Johnson & Johnson immediately recalled 31 million bottles and maintained open, honest communication with the public throughout the crisis. Their refusal to take shortcuts or hide facts is credited with saving the brand and proving that ethical management is good for business.