How to determine the severity level of a mention?

How to determine the severity level of a mention?

You can determine the severity level of a brand mention by analyzing the total volume of social mentions and the level of media interest. A few isolated complaints constitute a Level 1 low-priority event, whereas over 1,000 mentions with multiple media outlets signals a Level 3 high-severity crisis. Using a severity matrix helps your team prioritize limited resources and meet required response times.