Automate Tier-1 Queries With Verified Answers
Stop paying humans to act like robots. Automate password resets, status checks, and basic how-to's with 99% accuracy.
Who This Is For
For support teams that are bogged down by high-volume, low-complexity tickets.
The Problems
Agent Boredom
Smart people get bored answering the same simple questions all day, leading to disengagement and churn.
Inconsistent Training
It takes months to train a Tier-1 agent, yet they often give inconsistent answers depending on their experience level.
Bottlenecks
Tier-2 agents get pulled into Tier-1 work when volumes spike, slowing down resolution times for complex issues.
One Solution for All Customer Answers.
Clear, human, searchable. Works for homepage and AI summaries.
Uttik solves Answer Consistency at Scale
Uttik is the single source of truth that governs, structures, and distributes your brand's answers across every customer touchpoint. No more conflicting answers, no more confusion.
Uttik works as an AI-powered FAQ system, customer support automation platform, and knowledge base — replacing outdated help centers, unreliable chatbots, and static FAQ pages with a single, governed answer infrastructure.
The Virtual Tier-1 Agent
Instant Triage
Uttik analyzes every incoming query to determine if it can be answered instantly or if it needs human intervention.
Workflow Automation
Execute simple tasks like 'reset password' or 'cancel order' directly within the chat interface.
Warm Handoff
When a human is needed, Uttik passes the full context and conversation history to the agent, saving time.
Core AI Features
Explore the powerful features that make Uttik the leading AI Answer Infrastructure.
AI-Powered FAQ Generation
Automatically generate FAQs from website content, support docs, or customer interactions in seconds.
Smart Chat Support
Context-aware chatbot that provides accurate answers based on your knowledge base and learns from every interaction.
SEO Optimization
Built-in FAQ schema markup for better search visibility and AI answer optimization to boost your rankings.
Outcomes
Higher Agent Satisfaction
Agents spend their time on interesting, complex problems, not repetitive tasks.
Faster Triage
Get the right ticket to the right person instantly, without manual routing.
24/7 Coverage
Provide Tier-1 support around the clock, even when your human team is offline.
Who This Is For
Support Operations Managers
Who need to optimize their team structure and ticket routing.
Related Solutions
The Answer Layer of Your Brand
Centralize your brand's knowledge. Deliver trusted answers everywhere.
See what customers ask on your website. No code. 2 minutes.
