Analytics Dashboard
Get deep insights into customer interactions, chat performance, and user behavior with comprehensive analytics and real-time reporting dashboards.
Analytics Overview
Real-time Performance Metrics
Conversation Volume (7 Days)
Top Questions Today
How Analytics Dashboard Works
Comprehensive data collection and intelligent analysis provide actionable insights for optimizing your customer support.
Data Collection
Automatically tracks every customer interaction, response time, resolution rate, and satisfaction score across all channels.
Smart Analysis
AI processes data to identify patterns, trends, and opportunities for improvement in real-time with predictive insights.
Actionable Reports
Generates detailed reports with recommendations for optimizing performance and improving customer satisfaction.
Advanced Analytics Features
Comprehensive analytics tools that provide deep insights into customer behavior and support performance.
Real-time Monitoring
Live dashboard updates showing current conversation volume, response times, and agent availability.
Performance Metrics
Track resolution rates, customer satisfaction scores, and first-contact resolution across time periods.
Trend Analysis
Identify patterns in customer inquiries, peak usage times, and seasonal variations in support requests.
Customer Insights
Understand customer behavior, preferences, and satisfaction levels through detailed interaction analysis.
Custom Reports
Generate detailed reports with custom metrics, date ranges, and data visualizations for stakeholders.
Smart Alerts
Automated notifications for unusual patterns, performance drops, or when metrics exceed thresholds.
Data Visualization Tools
Interactive charts and graphs that make complex data easy to understand and act upon.
Interactive Charts
Dynamic bar charts, line graphs, and pie charts with drill-down capabilities for detailed analysis.
Heat Maps
Visual representation of conversation intensity by time, day, and geographic location.
Comparison Views
Side-by-side comparisons of performance metrics across different time periods or channels.
Response Time Trends
Satisfaction Distribution
Ready to Unlock Data-Driven Insights?
Transform your customer support with comprehensive analytics that reveal opportunities for improvement and growth.
✓ Real-time data • ✓ Custom reports • ✓ Advanced visualizations included